Technical Call Center
Technical Call Center is managed by qualified and trained Engineers. Customers can contact Call Center through national toll-free number, e-mail and SMS. Call Center engineers diagnose the problems remotely and guide customer over phone or e-mail or chat and resolve the problem. Unresolved problems are routed online by the system, to nearest service centre for field intervention. Field Engineers are trained on the hardware and software products and applications.
SLAs and KPIs are clearly defined and agreed with brand owners and customers. We have been consistently meeting and exceeding the agreed SLAs.
Customers can reach Contact Center through national toll-free number, e-mail and SMS. Contact centre helps brands to centrally register and monitor customer calls, sales enquiries and pre-sales queries. System is designed to validate warranty and support entitlement as per brand owner norms.
Systems are fully integrated connecting Contact Centre, Service Centres, Parts Warehouse, Sales and other business functions, availing Contact Centre Services.
MIS reports are customized to vendor and customer requirements.
Services offered by us:
-Guiding customers to nearest Service Center and Sales Office
-FAQ – Sales & Service
-Call Registration and Monitoring