Enterprise Services


Enterprise Services :

With our end to end delivery capability, we bring in unique value proposition to all stake holders in Eco System ie., Vendor, Partner and Customer, in Enterprise and SME space.

Relationship



Value proposition
Vendor Partner Customer
Presale Support Ready resource availability in multiple platforms helps quickly roll out business / products at lower cost. Solution designing, product training and onsite demo / POC by technically qualified and vendor trained engineers. Engagement from requirement stage ensuring trouble free implementation and requirement fulfillment
Remote Support Integrated infrastructure to address, complaint registration, technical resolution (L1 to L4) by trained and certified engineers. Query based support for technology, product and services tdrough voice and mail. Toll free help desk to register complaints and remote technical support by trained and certified engineers.
Field Support Proven track record rendering IT Services as Neutral Service Partner. Neutral Service Partner brings in peace of mind association. Wide reach tdrough own service centers, enables to sell in extended territories. 24 x 7 support by vendor trained and certified engineers across platforms and technologies to meet enterprise customer requirements.
RMA Support Central and Regional Warehouse for parts supply chain. Integrated IT tool for service delivery and RMA. Agreements witd 3 tier courier companies to reach parts nationally. Infrastructure, systems and process in place to reach parts on 24 x7 basis Infrastructure, systems and process in place to reach parts on 24 x 7 basis.