Enterprise Services :
With our end to end delivery capability, we bring in unique value proposition to all stake holders in Eco System ie., Vendor, Partner and Customer, in Enterprise and SME space.
| Relationship |
|Presale Support||Ready resource availability in multiple platforms helps quickly roll out business / products at lower cost.||Solution designing, product training and onsite demo / POC by technically qualified and vendor trained engineers.||Engagement from requirement stage ensuring trouble free implementation and requirement fulfillment|
|Remote Support||Integrated infrastructure to address, complaint registration, technical resolution (L1 to L4) by trained and certified engineers.||Query based support for technology, product and services tdrough voice and mail.||Toll free help desk to register complaints and remote technical support by trained and certified engineers.|
|Field Support||Proven track record rendering IT Services as Neutral Service Partner.||Neutral Service Partner brings in peace of mind association. Wide reach tdrough own service centers, enables to sell in extended territories.||24 x 7 support by vendor trained and certified engineers across platforms and technologies to meet enterprise customer requirements.|
|RMA Support||Central and Regional Warehouse for parts supply chain. Integrated IT tool for service delivery and RMA. Agreements witd 3 tier courier companies to reach parts nationally.||Infrastructure, systems and process in place to reach parts on 24 x7 basis||Infrastructure, systems and process in place to reach parts on 24 x 7 basis.|