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Managed Services

Managed Services (MS)

Global statistics prove that 80% of the complaints in IT infrastructure pertain to software related issues that can be remotely addressed from a central facility. Being a central facility the technical skills and support standards can be well maintained. Services are delivered, proactively and effectively, 24x7.

Through Managed Services tools, IT infrastructure are monitored, problems diagnosed and resolved automatically, without human intervention. When the problem cannot be resolved automatically, it is routed to an engineer at the Network Operations Center (NOC) for resolution. NOC Engineer resolves the problem remotely or recommends a field engineer visit, if the problem is related to hardware.

Support flow :

We are conscious of the customers’ concern about security and bandwidth. Our Technology meets tough security norms and utilizes low band width.

Remote support can be deployed rapidly across wide networks.

Managed Services portfolio comprises of, Asset & Inventory Tracking, Automated Software Update Management, Automated Problem Resolution, Anti-virus Management, Resources Monitoring, Data Leak Prevention, File Management, Host Intrusion Protection System, Change Detection, Software Provisioning & Metering and many more…

Benefits to customers…

  • Improved uptime through automated resolution and proactive support
  • Quality support through trained and experienced engineers
  • Better control on assets
  • Faster implementation of IT policies