Infrastructure Management Services


AMC

Annual Maintenance Contract: We provide comprehensive support for servers (including OS), network components, desktops, laptops, plotters, peripherals, power products and other IT hardware. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. Maximum uptime is the single most critical requirement for most of the customers and the same is achieved through, quick resolution of breakdowns and preventive maintenance. Availability of spare parts, technical expertise, proper coordination and support capabilities across wide range of products enables Ensure Service to provide maximum uptime.

Our State of the art facilities across locations (65 direct SVCs and 200+ partner network) enable us to provide faster and seamless service support across India. Our integrated and matured quality systems ensure high availability of IT infrastructure and business continuity.

Customer satisfaction has been the driving force behind our business growth. We have been investing in peopole and processes to sustain and improve service levels. It enabled us to achieve long and mutually rewarding relationship with our existing customers and win many referral customers.

FMS

Facility Management Services: FMS involves hardware break fixes, databases management, backup services, security updates, help desk services, asset management, vendor management, optimization initiatives, etc. Many customers prefer to outsource management of their IT infrastructure to established and proven FMS Providers.

Our experience and expertize across spectrum of IT services made us a preferred FMS provider in India.

Help Desk Support: Our IT Help Desk Services based on ITIL methodology, acts as a Single Point Of Contact for customers. Help Desk co-ordinates between customer and various support functions and organizations, from call logging till call closure.

Help Desk monitors and drives activities like break fix support, preventive maintenance, installation, implementation and upgradation of IT infrastructure, IT audits, etc.