Forward and Reverse logistics
Spare parts logistics is vital component in service delivery and fulfillment, since it directly influences the resolution time. While the forward logistics is critical for customer satisfaction, reverse logistics is critical from cost and inventory perspective for vendor and service provider.
India poses real challenge in terms of geographical spread, number of locations, regional and local state entry barriers. Non availability of dependable national courier service provider, compounds the problem.
Ensure developed network of connecting warehouses, national and regional courier service providers to reach parts anywhere in India, to meet the agreed SLAs. Our central team monitors and manages the Road Permits, Forms, Octroi payments and other transit requirements.
Every month we reach good parts and collect defectives from more than 1000 + locations.
Our unifying SCM system, Spare Parts Management System (SPMS), enables us to seamlessly manage more than 200,000+ parts transactions, per month.
SPMS is integrated with online service delivery CRM system to provide online updates of part transactions – stock availability, demand fulfillment, courier details, stock in transit status, part delivery confirmation, etc.
To meet critical customer SLAs, we provide 24 x7 special delivery service, through Hand Carry, Next Scheduled Flight connection, etc.
We have been rendering imports and re-exports services to several overseas vendors.