Software development and support
Our long and wide working experience in IT and Telecom Services space and working with leading Global Brands gave us in-depth functional exposure and domain knowledge. This enabled us to develop and deploy robust online CRM (Customer Relationship Management) and SCM (Supply Chain Management) tools for many Global Brands, successfully.
Our CRM tool is very comprehensive covering all the support functions – call management, inventory and logistics management, call centre management, invoicing and collection modules. Software is modular, flexible and can be deployed as per vendor and project requirements.
Our SCM tool handles complete supply chain requirements – warehousing, procurement, forward and reverse logistics, NTF validation, RMA management (including imports and re-exports), scrap management, inventory planning and ordering.
CRM and SCM tools are integrated providing end to end visibility of service delivery operations to concerned process owners.
MSL (Minimum Stock Level) planning, auto Mail / SMS alerts, EDI (Electronic Data Interface), customized MIS reports are some of the additional features available.